Customer Account Analyst

in Brookhaven, GA

Job #:534908

Practice Area: Creative

Date Posted: 10/06/2020

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Job Title:  Customer Account Analyst
Location:  Atlanta, Georgia

Industry:  Manufacturing

Terms:  Permanent

Compensation: $40k

Requirements:  List, must, have, skill, sets

Customer Account Analyst

  • Analyzing, forecasting, planning and managing the supply chain for domestic customers
  • Plan and manage production schedules and inventory levels for domestic customers. This also requires monitoring inventory levels and adjusting production plan.
  • Participate in cross functional team launches of new products and customers to ensure process compliance and customer satisfaction.
  • Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customer issues. Use this information to improve tools and processes with management and IT to increase customer satisfaction.
  • Evaluate and prioritize customer inquiries to better serve the customers.
  • Maintaining and building relationships with other internal departments, outside suppliers and client base to improve business performance.
  • Build customer accounts file knowledge and understand each account's business and process.
  • Manage all activities associated with assigned customers such as key management contacts, customer feedback, contractual agreements and payment processing/collections.
  • Coordinate the creation and/or preparation of internal/external reports which involves gathering, analyzing, calculating, compiling and summarizing data and information from all departments and business units.
  • Creates and/or prepares Customer Sales Orders and Vendor Purchase Orders as they come in from customers.
  • Monitors orders by verifying and investigating problems with purchase orders and calling appropriate parties.
  • Keeps customers informed by confirming and clarifying complex orders; noting shipping or back-order delays.
  • Investigating concerns with issuance of credit or payment.
  • Maintains historical information on purchases from vendors and customer orders by filing orders and related documents.
  • Maintains operations by following policies and procedures; reporting changes as needed.
  • Answers complicated customer requests or inquiries concerning services, products, billing, etc.
  • Processes corrections to customer accounts.
  • Receives by email, fax, or phone inquiries from customers and vendors requiring research and reporting.
  • Develops and maintains a knowledge and understanding of East West products and service

Job Title Job Requirements:

  • Bachelor’s degree
  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of good customer relations practices.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in handling conflict and uncertain situations.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain effective communication and working relationships with customers, vendors, other employees and the public.
  • Knowledge of basic mathematics.
  • Knowledge of office and administrative practices related to receiving.
  •  Knowledge of basic billing procedures.
  • Skill in establishing and maintaining good working relationships with customers, vendors, other employees and the public.
  • Skill in record keeping.
  • Skill in reviewing invoices, bills, etc. for accuracy and completeness.
  • Ability to communicate effectively orally and in writing.
  • Knowledge of Inventory management practices including proper forecasting, increasing turns, and order management.

 

Frequently Asked Questions:

  • Benefits?  Yes, provided the client
  • Remote Workers?  Remote during COVID
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

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