System Support Analyst

in Columbia, SC

Job #:534191

Practice Area: Not Yet Classified

Date Posted: 09/23/2020

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System Support Analyst
US CITIZEN ONLY



REQUIRED WORK EXPERIENCE:
6 years of  technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

TOP CHARACTERISTICS FOR THIS ROLE:
1.  SQL DB Scripting familiarity
2.  General working knowledge of Microsoft Active Directory 
3.  Proficient Knowledge Microsoft server 2012-2018 server OS
4.  Knowledge in the use of DNS
5.  Knowledge in the use of GITHUB
6.  Knowledge in RHEL 6 and 7
7. Troubleshooting and assess incidents in a timely fashion
8. Willingness to work day or evening depending on job and oncall requirements.
9. Familiar with Microsoft Office Products
10. Positive attitude, willingness to learn, and practice good verbal and written communication. 

ADDITIONAL DESIRED SKILLSETS:
Familiarity with the following: Ansible Artifactory,AppDynamics, Hadoop DataLake, Jenkins, SolarWinds, Quality Center, Splunk, CA Control Minder, CA Identity Manager. 

JOB RESPONSIBILITIES:
-- Support of internally developed and COTS applications on multiple different platforms 
-- Responsible for the support of Deploying and/or maintaining monitoring applications, supporting infrastructure tools, and automation tools in an enterprise environment.

CANDIDATE TECHNICAL BACKGROUND:
-- Experience with troubleshooting Applications that run on Unix/ Windows
-- Coding experience in SQL, Java, C++, or Perl. 
-- Have an understanding of servers, networks, IP's, and a general comfort level with PC/Non-host infrastructure.

SYSTEMS THE POSITION WILL INTERACT WITH/BE RESPONSIBLE FOR:
Monitoring, Development, and Infrastructure Deployment applications
Support of Software/Hardware Deployment/Automation Tools.

PRIMARY WORKING RELATIONSHIPS INSIDE/OUTSIDE THE ORGANIZATION:
Relationships will be inside the IS Organization.

WORKING HOURS/CONDITIONS:
-- Normal work 8-5 with on-call rotation and that rotation includes some weekend work/ Sunday evenings.

Job Description:

•30% Provide enhancement recommendations based on long-term IT organization strategy. Analyze new/revised processes/change requests from the maintainer. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.

•30% Participate in the development of custom integration solutions. Review and research issues reported from external/internal customers. Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.

•25% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.

•10% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions and/or provide training for the Production Support team on current system.

•5% Perform installations, configuration, analysis, scheduling and tuning on complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.


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