NICE Voice Engineer (Fortune 30 Financial Client)

in Jersey City, NJ

Job #:533550

Practice Area: IT

Date Posted: 09/11/2020

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Job Title:  NICE Voice Engineer

Location:  Jersey City, NJ

Industry:  Financial Services (Fortune 30 client)

Terms:  12-month contract

 

Job Title Job Summary:

This role requires extensive experience with Nice Recording Voice systems to manage daily operational risk, drive consistency and flawlessness of execution, and communicate effectively with business stakeholders. The role also involves coordination and oversight over delivery of numerous large-scale and complex initiatives including the transformation of multiple global sites and thousands of trading positions from legacy to strategic platforms.

Job Title Job Responsibilities:

  • Manage the transition of technology change and complex technical projects in the NICE Recording environment
  • Translate request into technical scope of work
  • Evaluate user impact to features and functionality
  • Work with Product, Architecture and Engineering, and Vendor to define migration execution strategy including pre-implementation, cut over, and post-change validation tasks
  • Coordinate user training and define overall curriculum and schedule
  • Develop risk mitigation plan for pre, during, and post transformation
  • Ensure migration process adheres to change control, security, compliance, and regulatory requirements
  • Participate in communication plan and creation of user notifications
  • Ensure proper understanding, documentation, and implementation of business requirements
  • Effectively communicate overall program and status updates to key business stakeholders
  • Effectively communicate upcoming migrations / project work to senior tech leadership
  • Manage pilots and modify plan as needed
  • Change validation and oversight for all migrations
  • Monitor adoption success post migration

Job Title Job Requirements:

  • Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years of relevant experience in lieu of degree
  • 7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions
  • Must have exceptional time management skills, be customer oriented and have strong organizational, execution, and delivery skills
  • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
  • Ability to interact effectively with all levels of customers and leadership
  • Experience with dial tone integration via QSIG and SIP
  • Broad working knowledge of IPC endpoints and platforms including IQMAX, Pulse, Alliance, and Unigy
  • Demonstrate extensive experience with Nice Recording Systems migrations and refresh projects
  • Demonstrate extensive hands-on experience with Nice recording features and how different business groups utilize them

 

Frequently Asked Questions:

  • Benefits? Yes, provided by ettain group
  • Remote Workers? Not eligible, must work onsite with the team once deemed safe to return due to COVID-19
  • Visa Sponsorship? Yes, sponsorship is being considered
  • Corp-to-Corp? Not eligible


How to Apply:

For immediate attention please apply online and email Jamison Burton your most up-to-date resume at jamison.burton@ettaingroup.com

 

ettain group is the Talent Solutions Company dedicated to employment opportunities in Technology, Healthcare IT, Digital, Professional, and Government. Since 1996 we’ve helped the most talented professionals in the industry capture the in-demand roles that align with their career goals. We are your long-term career partner and will not only work to find you an opportunity now but will actively work to re-engage you on your next assignment. Top employers and highly skilled talent throughout the U.S. select ettain group for an unparalleled recruitment experience, which has earned us ClearlyRated’s Best of Staffing Diamond Awards for both Talent & Client Satisfaction for 9 consecutive years, an honor achieved by less than 2% in our industry. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.jobs.ettaingroup.com/job-board
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