Systems Support Analyst

in Chandler, AZ

Job #:529677

Practice Area: Not Yet Classified

Date Posted: 05/20/2020

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Job Title: Systems Support Analyst
Location: Chandler, AZ
Industry: Financial Services
Terms:  Contract

Systems Support Analyst - Title Job Summary:

         The Enterprise Information Technology space within one of the nation’s leading financial firms is searching for a highly motivated Sr. Systems Support Analyst. We are seeking energetic and experienced technical service professional to join our support environment as we grow our business and help our customers’ businesses to grow. This person will perform a variety of duties on a day to day basis including production support and troubleshooting, application maintenance, monitoring and/or balancing and security administration issues.

Systems Support Analyst - Job Responsibilities:

  • Provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services
  • Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
  • Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported
  • Performs migrations from development to production, upgrades, installations and/or configurations
  • May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported
  • Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups
  • Writes/designs test scripts Creates change or issue logs
  • Analyzes performance trends and recommends process improvements
  • Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas
  • Updates, creates and tests the business continuation plan
  • Research P2K tickets and Insure  that none of assigned tickets is violating SLA and also quality of research is bringing production tickets to fastest resolution
  • Support L2 pager on weekdays, weekends and holidays on the rotation basis
  • May coordinate project resources and provide guidance to less experienced analysts
  • Updates/writes documentation and procedures and provides related training
  • Assist with onboarding training for new team members and contractors by running L2 P2K application support and application SME training

Systems Support Analyst - Job Requirements:

  • 5+ years of Java development experience for distributed applications running in Unix environment
  • 5+ years of application production support experience
  • 5+ years of Unix and Tomcat experience
  • 5+ years of experience in reading Java code, design document to research and resolve issues.
  • Experience in using AntHillPro, udeploy for building and deploying applications
  • Excellent verbal, written, and interpersonal communication skills

Systems Support Analyst - Key Words:

  • Systems Support, Unix, Linux, Red Hat, RHEL, Shell, Perl, Python, Udeploy, Java, Agile

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Yes, sponsorship is being considered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online.

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit

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