Sr. UX Researcher

in Mooresville, NC

Job #:280667

Practice Area: Creative

Date Posted: 03/24/2020

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User Experience Researcher

ettain group is looking to hire a User Experience Researcher to help us create engaging and meaningful interactive experiences. We’re looking for a UX Researcher who is excited about conducting and orchestrating user research efforts to learn everything about our users: their behaviors, attitudes and emotions. The User Experience Researcher acts as a user advocate, ensuring that products are designed with users’ needs in mind.

You will be part of a multi-disciplinary team of interaction designers, visual designers and copywriters committed to developing innovative, easy-to-use, best-of-breed new products and working to improve existing ones in accordance with brand guidelines.

This is not a design position. However, the User Experience Researcher is expected to have significant influence on designers and product management to deliver well-designed usable interactive solutions. You will have a notable impact on the business and work on exciting projects that can be different from day to day.

Essential Functions:

The qualified candidate will:

  • Have a passion for improving the user experience
  • Lead user research efforts on mission-critical web product initiatives
  • Conduct user research using industry standard practices
  • Employ creative methods to evaluate the user experience of our business solutions
  • Be comfortable working in a fast-paced environment
  • Work closely with visual and interaction designers, information architects, and copywriters to develop best-in-class solutions by representing the user perspective in all phases of design and development


  • Designing and conducting usability and user experience research studies – preparing test plans, recruiting participants, facilitating test sessions, collecting and analyzing data, and preparing reports
  • Lead a variety of user research methods: including usability testing, expert reviews, contextual inquiries, surveys, competitive research, focus groups, and card sorting
  • Conducting expert reviews of proposed solutions, leveraging prior experience to accurately predict areas of user difficulty and frustration
  • Developing and prioritizing recommendations based on evidenced-based findings
  • Tracking user experience issues from discovery through resolution
  • Presenting research results to product teams and senior management
  • Liaison with corporate research and managing vendor resources
  • Acting as the voice of the user during product design sessions, and being a user advocate at all levels of the organization
  • Partnering with external usability and market research vendors
  • Actively contribute to the User Experience Research knowledge base by sharing data and reports with UX, product, development and other teams
  • Working closely with the Director of User Experience to maximize the institutionalization of user-experience research within the entire organization


Required Skills:

  • Bachelors degree in Psychology
  • Minimum of 3 + years of proven, hands-on experience as a lead usability analyst and/or user-experience researcher on significant projects is a must
  • Expertise applying Usability and Human Factors methods in a web design environment is required
  • Experience with other research activities – surveys, user interviews, focus groups, and contextual inquiry – is required
  • Must articulate in both oral and written communications
  • Must manage time well, and is very organized and works well with others
  • Must have ability to manage overlapping assignments
Must be adept at handling change and shifting priorities


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail/email for (Jen Wolcott) at (704-719-2800)/

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit


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