Executive Resolution Specialist

in Orlando, FL

Job #:280181

Practice Area: Not Yet Classified

Date Posted: 02/13/2020

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Job Title: Executive Resolution Specialist

Location(s): Orlando, Florida

Industry: Financial Services

Terms: Contract to Hire

Requirements: Customer Service, Dispute Resolution, Escalations

Executive Resolution Specialist Job Summary:

The Executive Resolution Specialist will be working with all Wholesale Banking lines of business to ensure timely response and resolution of customer complaints. They will support efforts to promote and strengthen the customer-centric culture and enhance and drive customer excellence through the delivery of consistent resolution approaches.

Executive Resolution Specialist Job Responsibilities:

  • Facilitate the research and resolution of complaints from Wholesale (B2B) customers
  • Act as liaison between customer and the line of Business which could be the legal department, regulatory, payment services, lending and finance, eg.
  • Communicate with clients 30% - 40% over the phone, and 70% - 90% via email or certified letters.
  • Process intake requests to ensure all issues are acknowledged and directed to the appropriate party as necessary.

Executive Resolution Specialist Job Requirements:

  • 3+ years of experience in B2B customer contact role, customer service, or a combination of both in financial services or 4+ years of experience in one or a combination of the following: B2B customer contact, customer service, or Administrative support
  • Prior complaint handling / Dispute resolution experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Adaptable and comfortable with working in a fast paced and frequently changing enviornment

Key Words:

Customer Service, Dispute Resolution, Complaints Handling, Escalations, Banking, Finance, Dispute Resolution

Frequently Asked Questions:

  • Benefits? Yes, provided by ettain group
  • Remote Workers? Not eligible, must work onsite with the team
  • Visa Sponsorship? Not offered
  • Corp-to-Corp? Not eligible

How to Apply:

For immediate attention please apply online and send a text message to Talaya at 480-646-5819


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx
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