Technical Support Engineer

in Morrisville, NC

Job #:280063

Practice Area: Not Yet Classified

Date Posted: 02/07/2020

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Job Title:  Technical Support Engineer III  
Location:  RTP, NC

Industry:  IT
Terms: Contract  
Compensation:  $42/hour W2
 

Technical Support Engineer Job Responsibilities:

  • Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions.
  • Working knowledge of Networking industry, products and protocols.
  • Crisis management skills and ability to handle critical customer issues/problems.
  • Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Technical Support Engineer Job Requirements

  • Bachelor or master’s degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
  • 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
  • Good technical foundation in networking (CCNA equivalent level or above) is required.
  • Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
  • Strong communication skills, both oral and written.
  • Good analytical skills.
  • Ability to work independently.
  • You're passionate about and have the ability to learn and work in a multicultural team environment.
  • You're motivated by a service excellence attitude.
  • You drive to achieve goals with limited supervision.

Technical Support Engineer Desired Requirements:

  • Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (ISE), Trust Sec, Radius, EAP and TACACS.
  • Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security
  • Programming skills: Python, Java, Linux

Frequently Asked Questions:
 
Benefits?  Yes, provided by ettain group 
Remote Workers?  Not eligible, must work onsite with the team 
Visa Sponsorship?  Not offered
Corp-to-Corp?  Not eligible
 
How to Apply:
 
For immediate attention please apply online and send a text message or leave a voicemail for Allison Bell  at 919-287-3977.
 
ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit
www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx


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