Production Support Analyst

in Charlotte, NC

Job #:279270

Practice Area: IT

Date Posted: 01/10/2020

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Job Title:  Production Support Analyst
Location:  Charlotte, NC
Industry:  Financial Service

Production Support Analyst Job Summary:

Are you looking to get into a large enterprise financial company and continue your career in Production Support? ettain group has an immediate opening for a Production Support Analyst in Charlotte, NC! Grow your career in our dynamic and fast paced environment of diverse development platforms and challenging projects that shape the future of the banking industry.

Production Support Analyst Responsibilities:

IT operations team needs one such command center, just like an ATC at the airport, so that they can fight downtime, eliminate irrelevant noise in operations and provide critical remediation. This command center should have the ability to provide a 360-degree view of the health of the IT infrastructure and availability of business services besides providing the topology view of dependent node structure. This could help in assessing the root cause analysis of a particular IT incident or event occurrence. The command center should also provide a complete view of all IT assets, aggregated alerts, outage history and past incident occurrence and related communication, enabling the IT team to predict the future occurrence of such events or incidents to prevent the outages of critical business services. In case these outages or incidents did occur, command center team will be responsible for resolution and if needed proper and quick escalation to other groups.


Production Support Analyst Requirements:

  • Application monitoring - routinely identifies, measures and evaluates the performance of an application and provides the means to isolate and rectify any abnormalities or shortcomings.
  • Issue identification
  • Triage-An IT operations department constantly triages issues to decide which problems are most urgent.
  • Resolution
  • Service restoration


Production Support Analyst Key Words:

  • Production Support, System Support, Platform Support, Application Support, Application Monitoring, Help Desk, Command Center, Triage, Splunk, AppD, Geneos, General Nelson

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Marcus Bullard at 704-731-8048


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group To explore more job opportunities with ettain group, visit


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