Product Manager-Content Management System

in Mooresville, NC

Job #:278275

Practice Area: Creative

Date Posted: 01/09/2020

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The Product Manager for Content Management System (CMS) will guide and maintain the build of the content management system for the Homepage and category navigation pages of the site, setting the standards and best practices for content management for Lowes.com, as well as provide recommendations to internal partners in managing the delivery of content, including strategizing and determining customer content and personalization objectives. The Product Manager prioritizes, plans and manages product features through the product development process in support of the overall product domain strategy. This role uses business strategy, data/analytics, user experience, customer feedback and technology to create seamless customer experiences. The Product Manager represent the customer/user and has the primary responsibility for defining all product requirements and communicating those requirements to the user experience and technology delivery teams. The Product Manager manages the priority of those requirements to ensure that the highest amount of customer value is being delivered in the fastest time possible.


The Product Manager uses data and analytics to analyze their business and prioritize their product backlog appropriately. They attend all business reviews, supplying product/feature results as necessary. They provide input into business cases when new products/features are being developed. In addition, the Product Manager will work closely with Training & Process or LOE, Operations, Merchandising, Marketing, Application/Services Vendors and numerous other internal and external parties with the goal of clearly communicating their team's backlog and road map and ensuring the necessary support is available upon product delivery.


Purpose of the role:
  • The Product Manager prioritizes, plans and manages product features through the product development process in support of the overall product domain strategy. This role uses business strategy, data/analytics, user experience, customer feedback and technology to create seamless customer experiences.
  • The Product Manager represent the customer/user and has the primary responsibility for defining all product requirements and communicating those requirements to the user experience and technology delivery teams. The Product Manager manages the priority of those requirements to ensure that the highest amount of customer value is being delivered in the fastest time possible.
  • The Product Manager uses data and analytics to analyze their business and prioritize their product backlog appropriately. They attend all business reviews, supplying product/feature results as necessary. They provide input into business cases when new products/features are being developed. In addition, the Product Manager will work closely with Training & Process or LOE, Operations, Merchandising, Marketing, Application/
  • Represents the customer needs and requirements to drive feature implementation and development with associated technology teams Clearly defines and write user stories and acceptance criteria
  • Reviews and approves large requirements (Epics) and smaller requirements (Stories) based on product/feature strategy
  • Accepts the stories as “done,” validating that the stories meet the acceptance criteria
  • Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity
  • Partners with UX to develop customer friendly design experiences
  • Understands the “why” behind each Epic and Feature and works with the Sr. Manager, Product Management to understand the roadmap, supporting KPIs and are able to clearly communicate to their development teams
  • Uses analytics to monitor product KPIs and ensure success metrics are being met, identifies opportunities for testing and product enhancements based on results
  • Align efforts across product teams, prioritizing as necessary, and driving/facilitating execution to maintain focus and appropriate momentum.
  • Build and leverage solid working relationships with business and product stakeholders, other Product Managers, user experience and technology teams to facilitate successful feature implementation
  • Participates in the team demo and retrospective
  • Provides input into — and helps construct — business case documentation


Preferred Qualifications:
  • PM, CMS:
  • Architectural mindset
  • Experience working with internal customers
  • Domain experience with Content Management
  • Work closely with other product and technology leaders to help define the future of the user experience, highlighting the opportunities of the platform and creating additional value opportunities

Education:
  • Bachelor's Degree Business, Marketing, Engineering, Communications, or related field
  • 3+ -experience in 2 or more of the following: project management, product management, business analysis, program management or product marketing

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