Network Engineer/Senior System Administrator

in Austin, TX

Job #:277996

Practice Area: IT

Date Posted: 05/14/2020

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STATEMENT OF WORK

Network Engineer/Analyst - OSSM

EOUSA Network Operations Center and TechOne Task

 

Brief Synopsis - This position is for a Network Engineer/Analyst to provide help desk support for the Executive Office of the U.S. Attorneys and System Managers at U.S. Attorneys’ Offices in the Western District of Texas.                                                                                                                                        

Background - The Executive Office for United States Attorneys' (EOUSA) is responsible for providing administrative, technical and operation support to all 94 United States Attorneys' offices (USAOs) located in over 240 geographically dispersed sites throughout the continental United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands.  The EOUSA Office Automation (OA), Telecommunications and Technology Development (TTD), and Case Management (CMS) and Information Systems Security (ISS) Staffs provide for the identification and analysis of the business needs/requirements to USAOs necessary for the design, development, and deployment of secure office automation, wide and local area networking, case management and other applications.  All four of these staffs must rely, however, on contractors to deliver many of the high level technical services needed to maintain the technology deployed in EOUSA and USAOs. 

                                                                                     

Scope of Work - The purpose of this Statement of Work is to define the Operations support position contracted under the NOC/TechOne Task. 

 

Requirements -   The candidate must possess detailed knowledge of networks, servers and desktop applications. 

 

Communications Skills

The Contractor shall provide personnel who have a demonstrated ability to communicate
effectively in English, both orally and in writing.

 

Technical Skills

The Contractor shall provide personnel who have a minimum of four years of experience in Network Engineering, System Administration, Information Technology, Computer Science, Hardware/Software support, Litigation Support, Web Development, Customer Support, and interaction with vendors.  Personnel should be well-experienced with software and hardware troubleshooting techniques.  

The Contractor shall provide personnel who have experience supporting the hardware and software associated with Intel class of systems.  The personnel should also have an understanding of and experience supporting peripherals, such as printers, scanners, and backup devices, along with the drivers associated with this equipment.

 

The deployed enterprise printers are various HP and Ricoh models.  The Contractor shall provide personnel who are well-experienced with network infrastructure and topologies and the configuration of switches and routers. Contractor personnel shall be fully capable of interconnecting/configuring equipment, verifying connectivity, optimizing network performance, and diagnosing and resolving problems. 

 

For support purposes core applications are those for which Contractor personnel should possess advanced understanding with increasing expertise over time.  The Contractor shall provide personnel who have demonstrated in-depth knowledge of Microsoft Windows and Office products (i.e., Word, Excel, Access, SharePoint, Outlook, and PowerPoint).  Preferred experience would also include knowledge of litigation support software (i.e., concordance, sanctions) as well as knowledge of various Apple hardware (i.e., iPhone, iPad).  The Contractor must to be able to utilize the programs installed as part of the EOUSA built computers and software and will not be able to purchase or install software that is not approved by EOUSA. 

 

Applications:

 

  • Windows 10
  • Windows Server 2016
  • Active Directory
  • Networking
  • Cisco Switches
  • VMWare
  • Microsoft Office, including MS Outlook
  • Acrobat (Adobe)
  • McAfee
  • WinZip
  • CommVault
  • Acrobat Reader (Adobe)
  • HP ILO Advanced
  • Userlock (Intelligent Decision)

 

 

Key Personnel - The Contractor shall notify the Contracting Officer (CO) 14 days prior to making any changes in key personnel.  The Contractor must demonstrate that the qualifications of the prospective replacement personnel are equal to, or better than, the qualification of the personnel being replaced by submitting resumes for approval by the CO=s authorized Government representative.  Approval shall be provided within 5 working days after notification.

 

Performance - The period of performance for this project anticipated to last approximately 1 year from start of the contract. The contractor shall perform duties at the following location (903 San Jacinto, Austin TX 78701).  The contractor shall work a shift between the hours of 7:30 a.m. to 5:00 p.m., Monday through Friday each week, except Federal holidays and may be required to perform standby support.  The contractor will work in an office setting; some walking, standing, bending and carrying of small office items may be required. May also require support at remote locations at:   San Antonio, Alpine, Del Rio, El Paso, Midland, and Pecos,

 

Task Order Term

Base Period

06/01/2020

through

09/30/2020

Option Period 1

10/01/2020

through

03/31/2020

 

 

 

 

This task order may be extended, at the unilateral option of the Government, upon the same terms and conditions stated herein for a period of one (1) year or fractions thereof.  To exercise the option to extend the period of performance, the Contracting Officer will issue a written modification by the first day of each fiscal year or within thirty (30) calendar days after funds for that fiscal year become available.  The Government will endeavor to provide a preliminary written notice of its intent to exercise the option; however, the lack of such a written notice will not in any way lessen the Government’s unilateral right to extend the task order pursuant to this clause.  If such a preliminary notice is provided, it shall not be construed as an exercise of the option nor will it bind the Government to exercise the option.

 

Security Requirements - All personnel, including the support required by this initiative, must be United States Citizens, and must meet the DOJ Residency Requirement.  It is the responsibility of the Contractor to assure that proposed employees for each aspect of this task have met federal investigative standards and are suitable for employment and/or access to national security information.  Certification of requirements from either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Office (DISCO) will be required.  The minimum investigation required is to be cleared for a BI and can be expected to hold up to a Top Secret clearance.  Contractors shall agree to comply with the NISPOM

 

EOUSA shall not initiate requests for appropriate investigations on behalf of the Contractor's employees unless EOUSA requirements mandate an upgrade of the contract employee's existing clearance after initial task award.  The Contractor shall provide a Contractor Security report meeting the minimum information requirements of Attachment (5) of the basic order on a real-time basis, updating as changes occur and delivering within three working days of any changes.

 

Points of Contact – abelen@ettaingroup.com


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