Product Designer

in Phoenix, AZ

Job #:276985

Practice Area: Creative

Date Posted: 11/05/2019

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At CLIENT Experience Design (XD), we create simple, friendly digital experiences by being obsessed with what’s most important to our 30 million digital customers and incorporating their voices into every decision we make.


CLIENT has been around since 1852, but we’re not old-fashioned. In fact, CLIENT has always been on the forefront of digital innovation. We were one of the first banks to go online, and we’ve never stopped innovating.


The Product Designer partners with Product Management and Engineering on a scrum team to deliver a great customer experience. The Product Designer also works with the bigger design team to ensure the overall end-to-end experience is coherent. Success comes from understanding the customer and business needs, aligning with your partners, simplifying complex processes, producing codable design assets, and ultimately delivering a simple and friendly experience.


Why you’ll thrive here:

You’re a jack of all trades with proven success delivering great experiences that cross mobile, web, and beyond. You have strong skills in 2 or more key areas: Interaction Design, Visual Design, and/or Content Strategy. You like solving complex problems with simplicity, and being the design point person in a cross-functional team. You are detail-oriented but also keep the big picture in mind. You look at outside inspirations, have a strong point-of-view and articulate robust design rationales. You know what you can do on your own, and you know when to pull in design reinforcements. You enjoy collaborating with a wide range of product managers, developers, and designers to create the best customer experience. Finally, you are organized and like getting things done. You are energized by shipping and you have clear examples of measurable impact.



What you’ll be responsible for

  • Delivering great experiences, in partnership with your scrum team and the larger design team, in the areas of: online and mobile banking, payments, financial education, and onboarding
  • Creating common UX deliverables including: Flows, Wireframes, Design Specifications, and Content Decks
  • Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals, to managing expectations about design deliverables to shipping the ultimate experience
  • Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development
  • Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities
  • Grooming user stories with the scrum team and identifying design-related user stories in the backlog


Required Qualifications:

  • 3+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting


Desired Qualifications:

  • A BA/BS or higher in Human Factors or Interaction Design
  • Financial services industry experience
  • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
  • Leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong presentation skills
  • 3+ years’ experience producing mobile and web products that lead to measurable business / customer impact
  • Expertise with common design tools (e.g., InVision, Sketch, Photoshop)
  • 2+ years’ experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)

·         Certifications in Agile, UX or other design methodologies; Scrum master experience


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